New car sales

One of the nails in the coffin of Sears was the emphasis that was place on buying insurance for the products they sold. Sales people were making money on these insurance sales and customers did not like it and they went elsewhere. New car sales are going down the same path. At the car shop sales people spend too much time trying to sell extras on a new car and people don't like it. The car dealerships have developed a reputation of causing potential customers to become uncomfortable and that opens the door to a company like Carvana who sells directly to the customer. The Internet has changed the way many companies do business and new car sales may be the next.